We think it's really silly when companies write user terms the length of of the seventh Harry Potter Book in a language that can only be deciphered by Harvard law grads. So we decided we would just write it English. We know it will make some lawyers angry, but we don't really care.
Once a customer submits an order with Fresh Prints our normal turnaround time is 10 days. With rush shipping we can deliver the order in as little as 5 days! If you need anything faster chances are we can make it work, but just email email@example.com to tell us when you need them.
We work extremely hard to make sure orders never come past the due date, but if an order is more than 2 days past due, we'll refund 10% of the order total. Although orders very rarely come late we always suggest scheduling the due date for an event at least 2 days before to give some extra room!
If there's ever a misprinted or damaged item with an order, we'll refund the order twice the cost of the garment! Pretty sweet right. So if you place an order for 50 shirts for $7.00 per shirt and one shirt comes misprinted we'll refund $14.00 right back to you. If over 20% of the garments in an order are either misprinted or damaged we'll either refund the entire order or reprint a new order for free. We'll also give you 15% off of your next order just for fun!
All orders submitted by a Campus Manager are due 30 days from the day the order is submitted. We won't charge any interest if you need more time and we try be understanding with delays in payment, but we're always appreciative when customers can pay off the invoice quickly. All orders placed on the website without a Campus Manager are due in full when they're submitted.
If you're unhappy with the product for any reason give us a call or send us an email because we want to hear from you. If there's any printing mistake on our end we'll rectify it in accordance with our Damaged or Misprinted Items section. Otherwise we don't accept returns for delivered products.
Fresh Prints is a licensed Greek vendor so we can print the logo and crest of all national fraternities and sororities. Customers must have legal rights to print marks and logos that Fresh Prints is not licensed with.
We believe what's yours is yours and we work hard to keep it that way. All user passwords are encrypted using a salt and hash structure in our database meaning your personal info is protected. We don't store any credit card data on our servers and we use Authorize.net to encrypt all credit card data. We value nothing more than the security of our customer's personal information so we'll never share it and we go through great lengths to protect it.